Refund policy

Last updated: 26 October 2026

We want every Thicket & Co gift to make someone smile. If it doesn't, here's how we put it right.

Changed your mind? You have 14 days from the day your order arrives to tell us you'd like to return it. Email returns@thicketco.co.uk with your order number and the item. We'll reply within one working day with what to do next. Please don't post anything back until we've replied, as items return to our suppliers, not to us.

Once you've told us, you have a further 14 days to send it back. Items should be unused and, where possible, in their original packaging. Return postage is paid by you, and we recommend a tracked service. We'll refund you within 14 days of the item arriving back, or of you sending us proof of posting, whichever is first. Sometimes we'll simply refund you without needing the item back.

Damaged, faulty or not as described? Sorry about that. Email returns@thicketco.co.uk with your order number and a photo of the item and packaging. We'll send a replacement or a full refund, and you usually won't need to send anything back. If you tell us within 30 days of delivery you can choose a full refund. This doesn't affect your legal rights.

Cancelling before dispatch If your order hasn't been dispatched yet, email us and we'll cancel it and refund you in full.

How refunds are paid Refunds go back to your original payment method. Your bank may take 3–5 working days to show it.

Questions? Email hello@thicketco.co.uk.